1. Information We Collect
We collect information you provide directly to us when you use our services, including:
- Personal Information: Name, email address, phone number, physical address
- Payment Information: Credit card details (processed securely by Stripe — we do not store card numbers)
- Order Information: Laundry preferences, special instructions, pickup/delivery details
- Communications: Customer service inquiries, feedback, and correspondence
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our laundry services
- Process payments and send transaction notifications
- Send you service updates, confirmations, and alerts
- Respond to your comments, questions, and requests
- Communicate about promotions, offers, and news (with your consent)
- Monitor and analyze trends, usage, and activities
- Prevent fraud and enhance security
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our business (e.g., Stripe for payments, email delivery services)
- Legal Requirements: When required by law, subpoena, or governmental request
- Business Transfers: In connection with a merger, sale, or transfer of business assets
- With Your Consent: When you explicitly agree to share information
4. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience, analyze site usage, and personalize content. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain features.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt-out of marketing communications
- Export your data in a portable format
To exercise these rights, contact us at hello@perfectfoldlaundry.com.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
9. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us at:
Perfect Fold Laundry Co.
Phone: 412-206-1418
Email: hello@perfectfoldlaundry.com
Pittsburgh, PA