1. Acceptance of Terms
By accessing and using Perfect Fold Laundry Co.'s services, including our website, mobile application, and laundry pickup/delivery services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services
Perfect Fold Laundry Co. provides laundry wash, dry, and fold services with pickup and delivery. We also offer commercial laundry services for businesses. All services are subject to availability in your area. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
3. Pricing and Payment
All prices are in US dollars. Residential wash and fold services are priced per pound. Bulky items (comforters, blankets, rugs, etc.) are priced per item. A $25 deposit is required at booking for residential orders. The remaining balance is charged after your laundry is weighed. We accept major credit cards through our secure payment processor, Stripe.
- Residential minimum charge: $50
- Hotel guest minimum charge: $25
- Prices subject to change with notice
- Promo codes and discounts applied at checkout
4. Laundry Service Policies
By using our services, you agree to the following policies:
- Contaminated Items: We cannot accept laundry contaminated with hazardous materials, chemicals, bodily fluids, or biohazards. Such items will be discarded and may result in additional cleaning fees.
- Pest Infestation: Items infested with bed bugs, lice, or other pests cannot be processed and will be returned or discarded at our discretion.
- Valuables in Pockets: We are not responsible for items left in pockets (money, electronics, jewelry, etc.). Please empty all pockets before placing items in your laundry bag.
- Proper Bagging: All laundry must be secured in closed bags. Loose items may be lost or damaged during transport.
- Special Care Items: Hand-wash only, dry clean only, or delicate items should not be included in standard wash and fold services.
- Pickup Access: You must ensure our driver can safely access your laundry. We are not liable for items left in unsafe or inaccessible locations.
5. Turnaround Time
Standard turnaround is typically 24-48 hours from pickup to delivery. Same-day and next-day services may be available for an additional fee. Delivery times are estimates and not guaranteed. We are not liable for delays due to weather, traffic, equipment failure, or other circumstances beyond our control.
6. Damage and Loss Policy
We take great care with your laundry. In the rare event of damage or loss, our liability is limited to 10 times the cleaning charge for the affected items or $100, whichever is less. Claims must be reported within 48 hours of delivery.
7. Cancellations and Refunds
You may cancel your order up to 6 hours before your scheduled pickup time for a full refund. Cancellations within 6 hours of pickup may be subject to a $15 fee. No refunds after pickup has occurred.
8. Customer Conduct
You agree to treat our drivers and staff with respect. Abusive, threatening, or harassing behavior will result in immediate service termination and may be reported to authorities.
9. Privacy
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding your personal information.
10. Limitation of Liability
Perfect Fold Laundry Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount you paid for the service giving rise to the claim.
11. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
12. Contact Information
For questions about these Terms of Service, please contact us at:
Perfect Fold Laundry Co.
Phone: 412-206-1418
Email: hello@perfectfoldlaundry.com
Pittsburgh, PA